Contact support
For help with Prize Hub, email Prize Hub support. When relevant, please include the email address associated with your Prize Hub account and a clear description of the issue. Never send your password.
Prize Hub support
How can we help?
Find answers to common questions or get in touch with the Prize Hub support team.
Account and login help
Use “Forgot password?” on the sign-in screen to request a reset email. If you cannot access your account, have not received an email, or need help changing account details, contact support.
Report a giveaway
Prize Hub users can choose Contact Us → Report a Giveaway in the app. You can also email support with the giveaway link and explain what appears incorrect, expired, misleading, or fraudulent.
Report an app issue
Choose Contact Us → Report an Issue in the app, or email support with the device you use, what happened, and the steps that led to the issue.
Delete your account
You can permanently delete your Prize Hub account directly in the app. Go to Profile → Settings → Delete Account and follow the confirmation steps.
Business users can delete their account from Business Settings → Delete Account. Some legitimate public or historical business and giveaway records may remain after the account is deleted.
Is Prize Hub free?
Yes. Prize Hub is free for users to discover, save and track giveaways. Businesses can also submit their giveaways for free.
Do I need Instagram?
Most giveaways currently require an Instagram account because entry steps are completed on the organizer’s original Instagram post.
Who chooses the winners?
Winners are chosen and contacted by the business or account organizing the giveaway, usually on Instagram—not by Prize Hub.
Does Prize Hub guarantee prizes?
No. Prizes are the responsibility of the organizer. Prize Hub lists giveaways but does not organize or award them unless explicitly stated.